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Shipping and returns

Our range of beautiful stationery is currently open for pre-orders and will be dispatched by 12th December 2020.

After this, orders will be dispatched within 1 – 2 working days after the order is placed, Monday through Friday. 

SHIPPING TIMETABLE

DOMESTIC SHIPPING

We currently ship all domestic orders by Royal Mail. We provide delivery estimates when you check out but, due to the disruptions currently caused by Covid-19, cannot make any guarantees.

If your order is time sensitive, we strongly encourage you to select the ‘tracked’ shipping option and contact us at shop@lightboxoriginals.com for assistance.

We will do our very best to support!

INTERNATIONAL SHIPPING

International orders have extended delivery times and we provide estimates when you check out. Again, due to the disruptions currently caused by Covid-19, we cannot make any guarantees.

Orders shipped internationally may be subject to additional shipping charges based on taxes, tariffs, and duties put into place by that country. Lightbox Originals is not associated with these fees and cannot predict what they will be on the receiving end of the shipment. All fees are to be paid for by the customer at the time of delivery.

RETURNS

Lightbox Originals accepts returns of non-sale items within 30 days of receipt given the order is unused, undamaged and in its original packaging.

Please contact us at shop@lightboxoriginals.com to arrange a return.

Once we have received the return, we will notify you by email and issue a refund using your original method of payment. Credits may take up to 14 days to appear on your statement.

Please note that shipping costs are non-refundable and sales items cannot be returned.

Lightbox Originals

The Grange, Grange Road

Malvern, Worcestershire

United Kingdom, WR14 3HA

Any questions? Please chat to our team at shop@lightboxoriginals.com.

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